Frequently asked questions

Every plan includes onboarding and data migration at no extra cost — we move your families, rosters and schedules over so you don't start from a blank account.

Most single-location gyms are live within days of signing up, depending on how much historical data needs to move over.

Yes — request a demo for a walkthrough on your own schedule, or join the beta program for founding-partner pricing.

Cheer, gymnastics, swim schools, dance, lacrosse, field hockey, volleyball, jiu-jitsu, ninja academies, basketball and more — see the full list on the Sport page.

Yes. Every PremierOS gym gets its own public class schedule — families can browse live classes and real-time availability without creating an account, then enroll or request a spot once they're ready.

Register online, view schedules and upcoming events, manage payments, see invoice history, book private lessons, and receive announcements — from any device. See the Families section for details.

Families join an automatic waitlist with a fair, contiguous position. If a spot opens up, the next family in line is promoted automatically — no staff member has to manage the list by hand.

Money is handled in integer cents everywhere — no floating-point rounding errors — and billing runs are idempotent, so a retry after a failed run never double-charges a family.

No. Card data is tokenized through your payment gateway and never touches our servers.

See the dedicated pricing FAQ for plan, billing-cycle and beta-discount details.

Yes — the Advanced plan gives you one master account with centralized reporting, while each location keeps its own members, staff and schedules. See how multi-location works.